True digital intelligence requires detailed, granular data about every interaction with your customers. At the heart of the iJento Datamart is a fully relational, directly queryable database built on proven, open, industry standard Microsoft SQL Server technology. Most importantly, it is designed from the ground up to be fully extensible to provide the enterprise data resource you need to run your business.
Our expert team of Solution Engineers will work with you to translate your analytical goals into a technical program of work and to then deliver your customized iJento Datamart solution, either on-premise or as a hosted service – whichever you choose.
We can advise on everything from hardware, data capture, integration with other databases such as your call center or CRM systems, presentation and delivery of analytical reports or real-time dashboards as well as data feeds supporting your operational and analytical activities. The team has an enviable track record in designing and deploying tailored solutions across a range of industries from financial services, retail, media, healthcare, travel, and gaming.
We consider the relationship with our clients as an ongoing partnership. As new channels and business or analytical requirements emerge we are ready to adapt your iJento Datamart solution accordingly. Using an agile project management methodology we can ensure delivery in a timely fashion without compromising the data integrity and accuracy you expect. We understand the importance of keeping abreast of new developments and have a philosophy that no challenge is too big or too small.
iJento solutions are intuitive and promote quick learning. We offer a number of training options to a number of different constituencies: technical support, commercial teams, support desk and helplines.
We can provide group training or individual courses. Well trained and passionate users will form the foundation for a community of iJento users that will drive the next generation of multichannel customer intelligence.
iJento provides comprehensive support and maintenance to all clients. Our team of expert support analysts are on hand to deal with any queries and to provide assistance to ensure you fully capitalize on your iJento Datamart investment. We strive to provide the best levels of responsiveness possible and have a reputation for knowledgeable, authoritative answers but with a personal touch. The team is available via telephone and email, the latter backed-up by an automated ticketing system ensuring a consistently high level of service.
Our hosted clients can also rest assured that our IT function is constantly monitoring their systems and performing all necessary maintenance to ensure optimal system health. For clients with on-premise solutions we can offer a range of services including remote diagnostics and resolution.
For more information contact us with our simple online form.