iJento analytics technology unlocks the value of visitor level data for improved multichannel customer intelligence, enabling richer analytics for campaign attribution, segmentation and personalization
Oxfordshire, UK and Norwalk, CT – Sept. 28, 2011 – iJento, a leading provider in multichannel customer intelligence, today announced that it has secured $8M in funding led by Nauta Capital and Oxford Capital Partners, with financing from Silicon Valley Bank. The funds will be used to fuel iJento’s expansion into North America where the company is launching its portfolio of solutions and consulting services to enable organizations to extend current analytics capabilities to perform multichannel customer intelligence.
“The complexities of integrating online analytics and offline business intelligence platforms have created an important need in the technology market," said Carles Ferrer, Nauta Capital. "iJento’s ability to leverage and enhance organizations’ existing web analytics investments, while seamlessly linking the online to the offline business intelligence world is unique. Our investment will fuel their expansion in North America and further their capabilities in this fast emerging market segment."
Through iJento’s open and highly scalable datamart solutions, organizations can now more easily store and integrate detailed visitor level data from online and offline sources e.g. call centers, in-store, mobile, email and more to facilitate a single customer view. As a result, organizations can directly access visitor level data, which can be queried and analyzed by standard business intelligence tools, in addition to iJento’s Intelligence suite of applications.
iJento will also be extending its own open platform technology to integrate with other vendor web analytic solutions for the first time. Currently users of these proprietary systems do not have the same open, flexible access to detailed visitor level data. By leveraging this data at a more granular level, iJento’s datamart solutions for Adobe SiteCatalyst, powered by Omniture, and Google Analytics will unlock the value of these existing web analytics investments. In doing so, organizations gain a much richer view of customer behaviors and interests across multiple channels. This in turn provides more meaningful, actionable data to help organizations improve customer loyalty, ROI and ultimately their bottom line.
“At iJento, we offer solutions that transform online and multichannel customer intelligence,” said Peter Ryan, Chief Executive at iJento. “We extended our technology to optimize the silos of rich customer behavior data locked away in other web analytics systems. We believe we are the only open platform that enables organizations to integrate both online and offline data sources to facilitate a single customer view. When combined, these solutions address the predictive challenges that marketers face when answering critical questions about campaign attribution, segmentation and personalization.”
Already present in the UK and Australian markets, iJento has recruited top U.S. industry talent including Rick Brown, Senior Vice President of Worldwide Sales and General Manager for North America, who led the North American sales organizations of McAfee and Unisys. Additionally, Barry Parshall, Senior Vice President of Product Management, joins from Adobe where he worked extensively on the development of their flagship Omniture solutions and was previously responsible for product management at Webtrends. Anil Batra, VP Business Consulting, also comes on board with over 17 years experience in web analytics and multichannel customer intelligence. All three join the new iJento management team created and led by Chief Executive, Peter Ryan.
iJento core offerings include:
iJento is a technology company that helps data driven organizations integrate and analyze their customer information across multiple channels and devices. The company helps major brands and businesses including Allianz, FT.com, RBS and Tesco get direct access to their visitor data and gain sophisticated insights into customer behavior, interests and intent at the individual level. iJento is an international company operating in the UK, USA and Australia. www.ijento.com
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For more information:
Jaime Tero/Esther Burciaga
onechocolate for iJento
Tel: +1 415 989 9803
VP Marketing & Communications
Tel: +44 7769 707025
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